Contractual terms and conditions
1 Location and prices
a) The property must be used exclusively for tourism purposes, pursuant to art. 1 paragraph 2 letter c of Law 431/98, of art. 1571 and following of the Civil Code and art. 53 of the Tourism Code D. Lgs 79/2011 for a period of time of maximum 30 days. Any matters not covered by this agreement are subject to the local legislation.
b) The tenant may not sublease or loan, in whole or in part, the real estate unit. As penalty the contract will be considered terminated by law.
c) The Landlord is responsible for the costs related to the services such as electricity, water, gas and building fees.
d) The final cleaning costs are mandatory and are modulated with different rates depending on the rental property. Linen change and further cleaning are not included and, if requested, will require an extra fee.
e) The rental price is calculated per night, for the minimum number of nights specified in the price list of each structure.
The rental price does not include the tourist tax, mandatory for non-resident people, which will be equal to € 1.50 per day per person for a maximum of 3 days as required by the Council Resolution no. 3 of 5.1.2022 Municipality of Modica. Excluding children / teenagers up to 14 years and over 70.
2 Reservations and Payment Terms
It is possible to send an availability request from our website or via email and wait for our reply. Alternatively, you can make an online reservation by following the instructions available on our website www.keysofsicily.it. The reservation is to be considered confirmed only after our written communication showing the total price of the stay and after the payment of the deposit, to be made within 3 days from the moment of our confirmation. Failing to do so, the reservation is automatically cancelled.
The reservation becomes binding for KEYS srl only after sending proof of payment of the deposit fee or by confirming the credit card details required to make the authorized withdrawal.
3 Duration of leases – arrival time
The minimum duration of the leases is indicated in the price list. Check in time is from 4pm to 8pm and check out within 10am. Any changes to check-in and check-out times must be agreed in advance with the landlord and is subject to the latter’s acceptance, as well as the availability of the structure itself. There is no refund in the event that the conductor anticipates departure or postpones arrival.
4 Maximum number of guests
The number of guests (adults + children) cannot exceed the one declared at the time of booking and in any case cannot exceed the number of beds indicated in the description of each structure and / or on the website www.keysofsicily.it. Any substitution of persons during the rental period is allowed only if previously agreed with KEYS srl.
5 Arrival / departure methods – security deposit
Arrival details and estimated time of check in must be agreed maximum 48h in advance. Upon arrival, guests must present a valid identification document and pay a security deposit which depends on the kind of booking. The owner or his representative may refuse to accept a guest who does not pay the security deposit. The security deposit will be returned at the end of the stay after checking the inventory together and after deducting the amount needed to cover any damage caused to the structure itself.
6 Cleaning and external maintenance
Guests are required to return the property clean and tidy as found. Any conditions of excessive deterioration could authorize the deduction of up to a maximum of € 50,00 from the security deposit for additional cleaning costs. During the rental period, the owner or his representative will have free access to the structure to carry out the maintenance operations necessary for particular areas belonging to the same (garden, swimming pool, external areas of common relevance).
7 Cancellation terms
In case of cancellation, confirmed in writing, you will be entitled to a refund of the rental price net of the following penalties:
– no penalty will be applied up to 30 days before the arrival date;
– from 15 to 29 days before arrival, the deposit will be retained and an additional penalty equal to 30% of the entire booked stay will be applied;
– from 7 to 14 days before the arrival date, the deposit will be retained and an additional penalty equal to 50% of the entire booked stay will be applied
– from 0 to 6 days before the arrival date, a penalty equal to 100% of the entire booked stay will be charged.
To make any changes to the reservation, you must contact the landlord, who will do everything possible to satisfy the request. If the booking is moved to a period in which the price of the stay is higher than the budgeted amount, the guest will have to pay the difference.
No refund is due to the guest who decides to interrupt the stay that has already begun and therefore will be required to pay for the entire period.
In case of no-show, the deposit will be withheld and the guest will be required to pay the price of the entire stay. In the event that a credit card has been given as a guarantee, the cost of the entire stay will be charged to it. After 24 hours of non-arrival and in the absence of communication received by KEYS srl, the lease will be considered terminated and KEYS srl may make the accommodation available to other guests, without any liability.
§8 Responsabilità di KEYS OF SICILY
Qualora, per motivi indipendenti dalla propria volontà o per cause di forza maggiore, KEYS srl non potesse mettere a disposizione la struttura prenotata sarà assegnata all’ospite , previo suo benestare, una struttura (un immobile) con caratteristiche analoghe. Nel caso in cui quanto sopra detto non fosse possibile KEYS srl sarà obbligata ad annullare la prenotazione ed a rimborsare all’ospite l’importo versato e questi non avrà diritto a nessun ulteriore indennizzo.
Guests are required to check the state of the facility, inventory, operation of appliances upon arrival and make any complaints within 24 hours. The repair of any faults occurring during the stay that are related to the negligence of the tenants will be charged with an extra fee. KEYS srl is available to solve any problems if promptly informed of the same.
Particular attention must be paid to the house keys; their loss will result in the replacement of the lock on the entrance door and therefore a penalty of EUR 150.00 will be applied, an amount that will be deducted from the security deposit. It is strictly forbidden to leave litter or garbage bags in the holiday home at the time of check-out. For complaints made after 3 days from the end of the lease, the tenant (the holiday maker) will not be entitled to any type of compensation. Upon departure, the landlord and tenant will be able to inspect the property in order to assess any damage, both to the property and to the furnishings; damages, where present, must be immediately compensated; in case of self check out, KEYS srl will have the right to act for the refreshment of the same even later, within 14 days from check-out or before the next guest checks-in, depending on which event occurs first.
The Court of Ragusa (RG) is competent for any dispute or controversy.